Why Survey Dynamix?
Turning customer insights into action
Exceptional customer relationships are at the heart of any business.
Ongoing research shows that satisfied customers are more engaged with your company and more likely to create repeat business. Ignoring negative customer feedback can also be damaging to your reputation and, as a result, your bottom line.
Having a platform for receiving this insight is critical to making decisions that increase retention and your customers’ lifetime value. At Survey Dynamix, we make it easy to capture your customer’s feedback and deliver actionable insights in real-time.
React to customer feedback in real-time
How We Help
Integrating seamlessly with your existing contact centre platform, our software adds the capability to collect and action valuable customer feedback effortlessly.
Our real-time dashboards are quick and easy to interpret, allowing your team to understand issues and uncover customer feedback trends that may indicate more significant business problems that need solving. Survey Dynamix gives you the knowledge and power you need to make better strategic business decisions. It’s that simple.
About Survey Dynamix
Exceptional customer relationships are at the heart of our business as well. Our founders have been working in the Contact Centre industry for nearly 25 years. This technical expertise and advanced industry knowledge has enabled them to build a customer feedback platform that integrates seamlessly with the world’s leading contact centre platforms.
About Survey Dynamix
Exceptional customer relationships are at the heart of our business as well. Our founders have been working in the Contact Centre industry for nearly 25 years. This technical expertise and advanced industry knowledge has enabled them to build a customer feedback platform that integrates seamlessly with the world’s leading contact centre platforms.
The Importance of Multi-Channel Feedback
Savvy, switched-on consumers will utilise various options to reach out for assistance, be it via email, phone call, social media or web chat. Immediately after a customer’s question or problem has been addressed is the best time to reach out for feedback. Customers are more likely to provide feedback if the process is seen as part of their original inquiry and the customer experience is fresh in mind.
With Survey Dynamix’s powerful feedback solutions software, you can leverage your customers preferred channels. You can utilise inbound voice IVR, outbound voice IVR, email, web or SMS requesting feedback where your customer feels most comfortable. For example, an email query might lead to an email survey, while a customer who reached out via a phone call is transferred to a voice survey.
Our Integrations
Survey Dynamix integrates with some of the best omnichannel contact centre software in the industry, including Genesys, Twilio and Amazon Connect. With our embedded dashboard, customisable sidebar reports and wallboard views, our easy-to-use feedback platform leverages your contact centre software to provide context to your survey results.
Seamless integration
Smooth data flow
Timely, actionable information
Automatic response options
Your agent for
real-time feedback
We’ve enhanced the customer feedback process. Wondering how Survey Dynamix can improve your contact centre? Book a free demo or get in touch with our team.
A free no-obligation demonstration of our powerful software and how it works with your business.