Twilio is a scalable, cloud-based communications system for web and mobile applications. It focuses on phone calls, SMS, chat and video conferencing, tracking tasks, evaluating worker performance and availability, and gathering data that can be used to create analytics reports.
At Survey Dynamix, we’ve created an intuitive, cloud based software solution that integrates seamlessly with Twilio Flex to give you the ability to create and conduct highly flexible and customised surveys.
Survey Dynamix automatically captures customer feedback after interactions have been in handled in Twilio Flex. Data about the Twilio Flex task is captured alongside customer feedback to provide context rich, actionable insights.
Read about our validated Twilio Flex integration on the Twilio Blog.
Check out Survey Dynamix on the Twilio Showcase.
React to customer feedback in real-time
Survey Dynamix and Twilio Flex integration capabilities
Survey Dynamix and Twilio Flex integration benefits
Twilio Flex - multi-channel contact centre
Twilio is a robust platform that connects you with customers everywhere they want to interact with you, including text messages, emails, phone calls, video and chatbots. This multi-channel approach needs a multi-channel survey solution as well.
Survey Dynamix can automatically collect customer feedback after interactions over the following Twilio Flex channels:
Drive Up Customer Satisfaction with Survey Dynamix and
We’ve enhanced the customer feedback process. Wondering how Survey Dynamix can improve your contact centre? Book a free demo or get in touch with our team.
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