Genesys is one of the world’s leading contact centre software platforms. At Survey Dynamix, we’ve created an intuitive, web-based software solution that integrates seamlessly with Genesys to give you the ability to develop and conduct highly flexible and customised surveys.
Real-time, actionable customer insights allow you to build a better customer journey and create more satisfied customers, leading to more engagement with your company, increased customer retention, and repeat business.
Visit Survey Dynamix on the Genesys Cloud AppFoundry.
React to customer feedback in real-time
Survey Dynamix and Genesys integration capabilities
Survey Dynamix and Genesys integration benefits
Genesys Cloud - multi-channel contact centre
Offering your customers a single channel for contacting your business is no longer good enough. With Genesys Cloud your customers can contact you via a range of channels such as Voice, Email, Chat and Social Media. Survey Dynamix enables you to choose the most appropriate way to ask for feedback after conversations on these channels.
After a web chat you may ask for feedback through the same chat widget, via email or SMS. After a phone call you may have the customer stay on the line to provide feedback or you may send them a survey via SMS. The flexibility is yours with Survey Dynamix and Genesys Cloud.
Survey Dynamix can automatically collect customer feedback after conversations over the following Genesys Cloud channels:
Real Time Updates
Our software’s dashboard is continuously updated in real-time to give you the information you need from your customers’ feedback. This information is dynamically routed back into your contact centre software via custom chat notifications that can be accessed anywhere via any device.
Your team members can review their performance, initiate actions and reconnect with customers quickly and seamlessly, whether they’re working from home or your primary contact centre.
Benefits of Survey Dynamix
Drive Up Customer Satisfaction with Survey Dynamix and
We’ve enhanced the customer feedback process. Wondering how Survey Dynamix can improve your contact centre? Book a free demo or get in touch with our team.
A free no-obligation demonstration of our powerful software and how it works with your business.