Keep your customers

Happy

Survey Dynamix integrates into your existing software to send you real-time customer insights.
This gives you the knowledge and context to enhance your customer care.

A free 45 minute no-obligation demonstration of our powerful software and how it works with your business.

The leaders in realtime contact centre feedback

Contact centres need efficient, quality feedback. Our intelligent software bridges the gap between the most robust call centre SaaS solutions and your customer feedback process.

A free no-obligation demonstration of our powerful software and how it works with your business.

How real-time feedback
supports your business

Reduce customer churn

By receiving and acting on customer feedback sooner, you can retain more customers for longer.

Drive team morale

The opportunity to mitigate damage and action negative feedback will improve your team's experience too.

Accelerate productivity

By saving you time and gaining a better quality of customer feedback, you'll improve productivity.

We Integrate With The World's Leading Contact Centre Platforms

And many more, including:

A free no-obligation demonstration of our powerful software and how it works with your business.

How Survey Dynamix optimises your centre

Same day damage control

With real-time insights, you can turn negative interactions into positive experiences on the same day.

Effortless multichannel feedback

Work smarter, not harder. By integrating with your existing platforms, you can access feedback effortlessly.

Access anywhere, any time

Log in to see your dashboard on any device, anywhere, and at any time.

Increase positive word of mouth

A quality customer experience can super power your reputation and word of mouth.

Software that works

You're running your own centre, there's no need to wait on hold with ours.

Next-level integration for Genesys

Our software integrates seamlessly with Genesys to help you get more from customer surveys.

A free no-obligation demonstration of our powerful software and how it works with your business.

“What I like most about Survey Dynamix…”

…are the dashboards that allow me to quickly analyze the information that is being generated in real time, I can also make historical queries very easily, and without a doubt the speech to text function is great, I can quickly read the comments that customers leave on the recording and know their feelings with a quick glance.

Jorge Alberto Rodriguez Delgado- Customer Experience Manager

“We are very happy with Survey Dynamix for our Survey needs.”

It is very helpful to receive feedback in real time via email notifications so that we can respond quickly to OUR member’s needs. We are also very happy with the customer service team. They are very quick to respond to any questions we have for them, and are willing to go the extra mile to make sure our survey meets the specific needs of OUR Credit Union.

Stephani Clancy, Contact Center Supervisor

“…we were able to measure in real time the quality of service…”

After implementing the Survey Dynamix, we were able to measure in real time the quality of service in our operation as well as that of each employee, allowing for quick corrective actions and recognition of the good service provided by our agents.

Gerlane Pedroso, Planning Coordinator

Your agent for

real-time feedback

We’ve enhanced the customer feedback process. Wondering how Survey Dynamix can improve your call centre? Book a free demo or get in touch with our team.

A free no-obligation demonstration of our powerful software and how it works with your business.